Fourteen-day eligibility period
To qualify for a discretionary refund, your complete request must be received within 14 calendar days after purchase and all of the following must remain true:
- No manuscript, Message Extender™, or cover credit has been redeemed.
- No project has been initiated or accepted for development.
- No source material has entered editorial, design, analysis, generation, or production work.
- No completed digital file, analysis, or other service output has been delivered.
Eligibility is determined from account, project, credit, and production records. A request within 14 days does not create a refund right after a credit is used or work begins.
Nonrefundable purchases
Except where required by law or when Spine & Stature cannot provide the purchased service, payments become nonrefundable when a credit is redeemed, a project begins, editorial or technical work starts, personalized analysis is produced, a digital deliverable is made available, a final product and its matching project record are archived, or the 14-day eligibility period ends.
Delivered manuscripts, editable Word files, PDFs, cover files, Message Extenders™, Author Intelligence™, personalized analyses, and other completed digital services are nonreturnable.
Standalone purchases and redeemed projects
A current Manuscript + Complete Cover purchase includes one Manuscript credit and one Complete Cover credit, each usable within one year of purchase. A Message Extender™ purchase includes one credit for one selected resource. Earlier purchases, including standalone Cover purchases, follow the offer accepted at purchase. An Extender or earlier standalone Cover purchase does not include a manuscript credit. Once a valid credit is used, Studio access for that work continues for 90 days from the use date. Completed products remain available in Project Library after Studio creation access ends. Failure to submit content or review work during the applicable period does not create a refund right.
If a verified platform error prevents completion, Spine & Stature may resume the same product operation, restore the applicable credit, replace the output, or make another appropriate correction. Final download finalizes that product and does not create a right to reuse the same credit for another version.
Gifts and promotions
Approved gift purchases are governed by the same unused and unstarted refund conditions. Promotional codes and introductory pricing have no cash value.
Service failure or duplicate charge
If Spine & Stature cannot provide a purchased service, we may offer correction, replacement, account credit, or a refund as appropriate. Verified duplicate charges and billing errors will be corrected. Temporary outages, customer-device problems, third-party platform delays, or failure to provide required materials do not automatically constitute inability to perform.
Chargebacks and payment disputes
Please contact us before initiating a chargeback so we can investigate. A chargeback, payment reversal, or suspected fraud may result in temporary suspension of the related account, credits, or project access while the matter is reviewed. This does not limit rights that cannot lawfully be waived.
How to request a refund or cancellation
Use the secure contact form or email info@spineandstature.co with your full name, account email, purchase date, order description, and reason for the request. We may request additional information needed to verify the purchase and project status.