Fourteen-day eligibility period
To qualify for a discretionary refund, your complete request must be received within 14 calendar days after purchase and all of the following must remain true:
- No manuscript, Message Extender™, or cover credit has been redeemed.
- No project has been initiated or accepted for development.
- No source material has entered editorial, design, analysis, generation, or production work.
- No completed digital file, analysis, or other service output has been delivered.
Eligibility is determined from account, project, credit, and production records. A request within 14 days does not create a refund right after a credit is used or work begins.
Nonrefundable purchases
Except where required by law or when Spine & Stature cannot provide the purchased service, payments become nonrefundable when a credit is redeemed, a project begins, editorial or technical work starts, personalized analysis is produced, a digital deliverable is made available, or the 14-day eligibility period ends.
Delivered manuscripts, editable Word files, PDFs, cover files, Message Extenders™, Author Intelligence™, personalized analyses, and other completed digital services are nonreturnable.
Monthly membership cancellation
The Monthly Author Membership renews monthly until canceled. Cancellation stops future billing at the end of the current paid billing period. We do not prorate or refund unused days in that period. All unused monthly credits expire when the membership ends, even if an individual credit is less than 12 months old. A monthly credit also expires automatically if it remains unused for 12 months after issuance.
Annual membership
The Annual Author Membership is a one-time annual purchase and does not automatically renew. All annual credits are issued at purchase and expire together at the end of the 12-month term. Unused or expired annual credits do not create a prorated refund.
Single Manuscript and redeemed projects
A Single Manuscript purchase includes one project and 90 days of Studio access from purchase. Failure to submit content, review work, or download files during the access period does not create a refund right. Redeeming a membership credit before expiration preserves that accepted project; project-specific access generally continues through 45 days after final delivery.
Gifts, promotions, and upgrades
Approved gift purchases are governed by the same unused and unstarted refund conditions. Promotional codes and introductory pricing have no cash value. When an eligible purchase amount is applied toward a membership upgrade, the original purchase value becomes part of the upgraded transaction and does not create an additional credit or separate cash refund.
Service failure or duplicate charge
If Spine & Stature cannot provide a purchased service, we may offer correction, replacement, account credit, or a refund as appropriate. Verified duplicate charges and billing errors will be corrected. Temporary outages, customer-device problems, third-party platform delays, or failure to provide required materials do not automatically constitute inability to perform.
Chargebacks and payment disputes
Please contact us before initiating a chargeback so we can investigate. A chargeback, payment reversal, or suspected fraud may result in temporary suspension of the related account, credits, or project access while the matter is reviewed. This does not limit rights that cannot lawfully be waived.
How to request a refund or cancellation
Email hello@spineandstature.com with your full name, account email, purchase date, order description, and reason for the request. We may request additional information needed to verify the purchase and project status. Cancellation should also be available through the account-based cancellation mechanism when active.