Scope and responsible company
This Policy applies to websites, the Studio, purchases, memberships, support communications, manuscript projects, Message Extenders™, cover creation, and other services operated by Spine & Stature Inc., a Missouri corporation in Clay County, Missouri.
Information we collect
- Account and contact information: name, email, authentication details, preferences, and communications.
- Transaction information: selected plan or service, price, credits, billing status, receipts, refunds, cancellations, and gift-recipient details. Payment providers process payment-card data; we do not need to store complete card numbers.
- Customer content: manuscripts, sermons, speeches, recordings, transcripts, notes, images, biographies, publishing details, feedback, approvals, and files created during a project.
- Author Intelligence and project information: Message Insights™, Author DNA™, book blueprints, review history, project status, and Studio interactions.
- Technical information: device, browser, IP address, approximate location derived from IP, timestamps, cookies, security events, diagnostic information, and page or feature usage.
- Acceptance records: policy versions, displayed notices, checkboxes, clicks, date and time, account identity, and related evidence of electronic consent.
How we use information
- Provide, personalize, secure, and support services and customer accounts.
- Process purchases, issue and track credits, deliver gifts, and administer refunds and cancellations.
- Analyze, organize, edit, format, and generate requested project materials.
- Communicate about projects, service changes, account security, policies, and support.
- Detect fraud, misuse, infringement, security threats, and violations of our Terms.
- Comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
- Improve reliability, accessibility, workflows, and customer experience using appropriately limited operational information.
AI and service providers
We may transmit necessary customer content and instructions to contracted technology providers that support AI-assisted editing, file processing, hosting, authentication, analytics, communications, payments, security, and customer support. Providers receive only the information reasonably needed to perform services for us and are subject to contractual or legal obligations appropriate to their role.
We do not sell manuscripts or other customer content as commercial content. We do not authorize service providers to use customer content for their own unrelated marketing. Provider processing and retention may be governed by their agreements with Spine & Stature and applicable law.
Cookies and similar technologies
We may use essential cookies and local storage for authentication, cart functionality, preferences, security, and service continuity. We may use limited analytics to understand performance and feature use. Browser settings can restrict some technologies, but doing so may prevent portions of the service from working.
When information may be disclosed
We may disclose information to contracted providers; at your direction; in connection with a merger, financing, acquisition, reorganization, or sale of assets subject to appropriate protections; or when reasonably necessary to comply with law, protect rights or safety, investigate fraud, enforce agreements, or respond to lawful process. We do not disclose private customer content publicly without authorization unless legally required.
Retention and project deletion
We retain information for as long as reasonably needed to provide services, maintain records, resolve disputes, enforce agreements, meet legal and tax obligations, prevent fraud, and protect the service. Single Manuscript Studio access generally lasts 90 days from purchase. For a redeemed membership project, project-specific access generally continues through 45 days after final delivery.
After access ends, Spine & Stature may close access and delete or de-identify source files and project materials without an obligation to restore them. Some account, transaction, consent, security, and legal records may be retained longer. Customers are responsible for downloading final deliverables before access ends.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No online service or storage system can be guaranteed completely secure. Protect your credentials and notify us promptly if you suspect unauthorized account activity.
Your choices and requests
You may request access to, correction of, or deletion of certain personal information by emailing hello@spineandstature.com. We may verify your identity and may retain information when legally permitted or required, including transaction, security, consent, and dispute records. You may cancel a recurring membership through the available account or cancellation process and unsubscribe from optional marketing while continuing to receive essential service communications.
Children and sensitive information
The services are intended for adults and are not directed to children under 13. Do not submit another person’s sensitive personal, medical, financial, confidential, or identifying information unless you have lawful authority and it is necessary for the project. Contact us if you believe a child submitted personal information without appropriate authorization.
International use
Spine & Stature operates from the United States. If you access the services from another country, information may be processed and stored in the United States and other locations used by contracted providers, where data-protection laws may differ.
Policy changes and contact
We may update this Policy to reflect changes in law, technology, providers, or services. The effective date identifies the current version. Material changes will be communicated when required. Questions and privacy requests may be sent to hello@spineandstature.com.